Frequenty Asked Questions
Find answers to the most common questions about our products, services, shipping, returns, and more. Whether you're a first-time visitor or a returning customer, our FAQ section is here to give you quick, helpful information at a glance. Still need assistance? Feel free to reach out we’re always happy to help!
General Questions
How do I care for and maintain my jewelry?
Clean your jewelry with mild soap, warm water, and a soft brush. Avoid harsh chemicals and remove pieces before swimming or exercising. Store in a dry, soft pouch or jewelry box to prevent tarnish or scratches.
What is your return and exchange policy?
Custom or personalized pieces are final sale. To start a return or exchange, just contact us and we’ll walk you through it.
Are your materials ethically and sustainably sourced?
Yes. We use lab-created moissanite, conflict-free stones, and recycled gold and silver whenever possible. Sustainability and ethical sourcing are core values at Fulop Jewelry.
What materials do you use for your jewelry, and are they genuine?
We use solid 14K or 18K gold, .925 sterling silver, and high-quality lab-grown moissanite. All materials are authentic and carefully selected for durability, beauty, and ethical sourcing.
What is moissanite, and how does it compare to a diamond?
Moissanite is a lab-created gemstone that looks nearly identical to a diamond. It has more fire (rainbow sparkle), is very durable (9.25 on Mohs scale), and is more affordable and eco-friendly than mined diamonds.
Do you offer financing or payment plans?
Yes. We offer financing options at checkout through providers like Klarna or Affirm. You can split payments into installments, with little to no interest.
Is there a warranty or guarantee on your jewelry?
All pieces come with a warranty covering manufacturing defects. If an issue arises due to materials or craftsmanship, we’ll repair or replace the item. Normal wear and tear is not covered, but we’re happy to help with repairs.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and financing options. All payments are processed securely through encrypted checkout.
Do you have a physical store or showroom I can visit?
No, Fulop Jewelry is an online-only store. This lets us serve customers worldwide and keep prices competitive. We offer detailed product info, images, and returns to make online shopping stress-free.
Customization and Sizing
How do I determine my ring size?
Use our printable Ring Size Guide, or measure an existing ring’s inner diameter and compare it to our size chart. For the most accurate result, visit a local jeweler. If you need help, feel free to reach out to our support team.
What if I order the wrong size? Do you offer resizing?
Yes! We offer one free resizing for RING purchases. Contact us within the return period, and we’ll help you with resizing or exchanging the item for the right size.
Can I request a custom or personalized jewelry piece?
Absolutely! We specialize in custom designs including rings, bracelets, pendants, and earrings. Share your idea, and we’ll help design and handcraft it. Note: custom orders are final sale and may take a few weeks to complete.
Shipping and Delivery
Do you ship internationally, and how long does delivery take?
Yes, we ship to customers worldwide. Orders are typically processed within a few days and delivered via reliable carriers. Shipping times vary by destination; for example, domestic deliveries may arrive within a week, and international deliveries usually take about 3-7 business days. You’ll receive a tracking number by email as soon as your order ships. Any customs duties or taxes for international orders are the buyer’s responsibility.
How can I track my order?
You’ll get an email with a tracking number once your order ships.